Terms of Service
Last updated: November 8, 2026
1. Overview
YesChef Booking ("we," "us," or "the Platform") operates a marketplace connecting customers ("Hosts") with culinary professionals ("Providers"). By creating an account or using our services, you agree to these Terms of Service.
2. Accounts
You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. You must be at least 18 years old to use the Platform. We reserve the right to suspend or terminate accounts that violate these terms.
3. How the Marketplace Works
YesChef Booking is a platform that facilitates connections between Hosts and Providers. We are not a party to the agreements between Hosts and Providers. Providers are independent professionals, not employees or contractors of YesChef Booking.
4. Booking and Payments
Hosts submit booking requests describing their event. Providers respond with custom quotes. When a Host accepts a quote, payment is processed securely through Stripe. Hosts pay the Provider's quoted price plus a YesChef Booking Fee, currently 12% of that price, which is shown before payment. Providers receive the full quoted price; YesChef Booking takes no fee out of Provider payouts. Payouts are released after the event is completed. Cancellations and refunds can change what is paid out. If a customer is refunded because you cancelled or didn't provide the booked service, we may recover the amount of your payout for that booking from your future payouts, after sending you an itemized notice. All prices are in US dollars.
5. Cancellations
Hosts may cancel a booking request before payment is made at no charge. If you cancel a paid booking, we review refund requests case by case. Please contact us at support@yeschefbooking.com for assistance with cancellations after payment.
If a provider cancels or doesn't show. If a provider cancels a paid booking or doesn't provide the booked service, we refund everything you paid for that booking, including the YesChef Booking Fee. This applies whether or not we have already paid the provider. Refunds go back to your original payment method, or to your gift card balance for any part paid by gift card. If a provider doesn't arrive, tell us as soon as you can. Reporting within 48 hours of the scheduled start lets us hold the provider's payout, but it isn't required for your refund. This doesn't apply if the booking couldn't go ahead because of something on your side, such as no access to the event location. The refund covers what you paid us for the booking, not other costs such as hiring a replacement. This refund isn't limited by Section 8.
If something goes wrong during the service. If the service was provided but something went wrong, report it within 48 hours after the event and we'll review it.
6. Provider Responsibilities
Providers are responsible for the quality of their services, maintaining appropriate food safety certifications and insurance, accurately representing their skills and experience, and communicating promptly with Hosts about event details.
7. Messages
Use YesChef Booking messages to plan your booking. Before a booking is paid, we hide phone numbers, email addresses, and outside links in messages, and show them once it is paid. We may review messages to resolve disputes, respond to reports, provide support, and enforce these Terms. Don't use messages to send anything unlawful, threatening, or abusive, or to arrange payment for a booking outside YesChef Booking.
8. Limitation of Liability
YesChef Booking provides a platform for connecting Hosts and Providers. We are not responsible for the quality of services provided, food safety issues, property damage during events, or disputes between Hosts and Providers. Our liability is limited to the YesChef Booking Fees collected.
9. Changes to Terms
We may update these Terms of Service at any time. Continued use of the Platform after changes are posted constitutes acceptance of the new terms. We will notify users of significant changes via email.
10. Contact
Questions about these terms? Contact us at support@yeschefbooking.com.